We usually reply within a few hours during opening hours (9:30am–6:00pm, excluding public holidays). Messages received outside these hours are answered when we reopen. Reply times may vary; WhatsApp is not an urgent-response service.
Start a WhatsApp conversation →
KKWhatsAppTell us what you need. We’ll guide you from there.
You do not need to know the right service or professional before contacting us. Our team can help you choose a suitable first step.
Phone & email
Penampang centre
Lot 2, Block A, Ground Floor, Hong Tong Commercial Centre, 88300 Penampang, Sabah.
Monday–Sunday · 9:30am–6:00pm
Closed on public holidays
Your arrival, made simple
Finding our entrance & reception
- Ring the bell
Please ring the bell at the entrance when you arrive.
- Wait to be let in
Our admin will allow you to enter.
- Walk straight to reception
Once inside, walk straight to the end of the centre. Our receptionist is at the back and will welcome you.
Need help finding us or have access needs? Please call or WhatsApp our team before your visit.
Extended care network
More ways to access professional support.
Choose the service that best matches your location and preferred appointment time. Each centre manages its own enquiries and bookings.
MY Psychology Kepong
In-person and online psychotherapy, counselling, psychological assessment and organisational support in Kuala Lumpur.
No. 7-M, Jalan Prima 9, Batu 7 Jalan Kepong, Pusat Niaga Metro Prima, 52100 Kuala Lumpur.Monday–Sunday · 9:00am–6:00pm · Closed on public holidaysInnerHope night counselling
Private online counselling and psychotherapy for people who need professional support after the usual working day.
6:00pm–12:00 midnightNight-time online appointments
What to share
A short message is enough.
For privacy, begin with only the information needed for us to guide you.
- Who needs supportYourself, your relationship, your child, family or organisation.
- Your main concernA brief description in your own words—no detailed history is required by message.
- Your preferenceIn-person or online, preferred language and general availability.
Urgent help
This centre is not a 24-hour emergency service.
If you or someone else may be in immediate danger, call 999 or go to the nearest hospital emergency department. You may also call Talian HEAL 15555.